FAQ Help Center

Welcome to our FAQ’s help center. This one-stop resource includes pricing and availability, service appointments, warranty coverage, and more.

Warranty Program

The Mustang Shop offers 36 months/36,000 miles coverage on all mechanical repairs and labor associated with those repairs. This includes any parts that may need replacing or servicing due to normal wear and tear or due to defects in workmanship or materials. In addition, their warranties also covers any additional charges related to diagnosing a malfunctioning component as well as applicable taxes on warranty repairs.

Mustang Shop warranty claims are simple. The Mustang Shop has an extensive warranty policy to resolve any product issues quickly. This guide explains how to file a warranty claim step-by-step.

Mustang Shop warranty claims begin with customer service. Website visitors can email, call, or live chat. After calling customer service, have your product information and purchase date ready to file a claim.

Next, the Mustang Shop will review your eligibility based on their policy requirements. You may be asked to provide pictures or videos of your product, proof of purchase, and more details about your issue.

The Mustang Shop offers several different shipping methods such as standard ground, express and international shipping. Customers can choose the method that best fits their budget and timeframe for receiving their order. Depending on where you live in the United States, standard ground shipments can take up to 5-7 business days while express ship orders arrive within 3-4 business days. International orders are shipped via USPS Priority Mail International which typically takes 7-10 days for delivery depending on your country’s customs regulations.

At The Mustang Shop, customers can rest assured that their satisfaction is guaranteed. If for some reason you are not happy with your purchase or need to return an item, the knowledgeable staff will make sure the process is fast and easy. Whether you purchased online or in store, The Mustang Shop offers hassle-free returns on any product within 30 days of purchase – no questions asked! That’s how confident they are in their products and service.

The Mustang Shop provides round trip shipping for customers who are returning items as part of their overall customer satisfaction policy. All you have to do is follow their simple return guidelines and fill out a Return Merchandise Authorization (RMA) form before sending back any item from their online store. Once they receive your return, they will process the refund according to policy.

Shopping at The Mustang Shop doesn’t have to be hard. All you need to do is visit their website or store location and select the “Gift Cards” option under the “Shop” tab. From there, choose your desired amount (ranging from $25-$1000) and add it to your shopping cart. Next, pick out any additional items that you would like to purchase along with it.

The Mustang Shop has a lot of coupons for oil changes, new tires, brakes, and other things. To get any discounts or special offers, all coupon codes must be entered at checkout. Also, you might not be able to use some coupons with other deals or discounts that may already be on your order. The coupon code policy also says that customers can only use one code per purchase. Before making a purchase, customers should read all the terms and conditions of each coupon. Customers can also sign up for their newsletter to find out about any new deals or special offers they might have.

Returns & Exchanges

If you bought something from The Mustang Shop, you might be wondering if you can return or exchange it. Most of their products and services can be returned or exchanged, which is a good thing.

Customers should remember that they need to contact The Mustang Shop within 30 days of their purchase to start the process of returning or exchanging an item. If the item is still in its original packaging and hasn’t been used, the customer can usually get full store credit for it. Any special orders, on the other hand, can’t be returned unless the store says otherwise.

The Mustang Shop also offers limited warranties on parts and labor. This means that if a customer has any problems with their purchase within a certain amount of time, they can call the shop to talk about refunds or replacements.

For all returned items, customers are required to fill out a Return Merchandise Authorization (RMA) form prior to shipment. This form will include information such as the customer’s name, order number, product condition and reason for return. Upon submission of the RMA form, The Mustang Shop will provide detailed instructions on how to proceed with the returns process. Customers must also ensure that their returned item is in its original condition – meaning that it should be unused and in its original packaging.

The Mustang Shop has a wide variety of products to choose from including brakes, transmissions, aftermarket parts and more. With their helpful staff of experts with years of experience in the automotive industry, they can help make sure that your repairs are done right the first time. Plus, they have regular sales so customers can take advantage of discounts on all kinds of items such as tires and oil changes.

The Mustang Shop Auto Parts and Service is proud to announce its ever-expanding global reach. We offer consumers in over 20 countries access to our wide selection of auto parts and services, allowing car owners all over the world to keep their cars running smoothly.

Mustang Shop Auto Parts and Service offers discounts. Can you exchange with the same discount? Yes, indeed. When exchanging parts and services, The Mustang Shop customers can use their discounts.

The Mustang Shop’s loyalty program offers discounts on select products. As long as they’re enrolled in the program, customers can enjoy discounted exchange prices. This means you can still use qualifying promotions or discounts when exchanging an item. The Mustang Shop’s staff is happy to help customers understand discount programs or find replacement parts.

The Mustang Shop Auto Parts and Service can ship internationally. Our fully stocked inventory of classic Mustang parts allows us to meet every customer’s need, domestically or internationally. FedEx and USPS are used to deliver orders safely and on time.

Can I return items to a store? The store’s return policy determines the answer. Customers can return items to their local Mustang Shop 

The Mustang Shop has an easy returns policy for customers. The return process begins when customers bring in their item(s) along with proof of purchase, such as an invoice or receipt. If approved, a refund or exchange can be processed within 48 hours.


The Mustang Shop offers free shipping on orders over $50 with no minimum.

The shop works hard to keep customers up-to-date with the latest promotions by sending out email notifications of upcoming discounts or sales. They also post regular updates on their website, covering any new promotions or seasonal deals that may be available. Additionally, following them on social media networks such as Twitter and Facebook allows customers to quickly get news on any exclusive discounts or special offers.

By taking advantage of these resources, customers have the opportunity to save money while stocking up on the parts and services they need from The Mustang Shop

Shipping & Recent Orders

The Mustang Shop is committed to providing customers with the most efficient shipping methods available. The shop offers a variety of options for customers, depending on their needs and budget. Standard shipping is a cost-effective option that typically takes 3-5 business days to arrive at its destination in the Continental United States. Express shipping is faster, taking 1-2 business days to deliver within the same region. International orders are shipped via USPS Priority Mail or FedEx International Economy, which typically take 6-10 business days for delivery. Customers can also opt for expedited international shipment for an extra fee if they need their package sooner than standard international shipment can provide.

The Mustang Shop also provides tracking information so that customers can monitor the progress of their order from start to finish.

The package delivery time depends on a variety of factors including the type of shipping option selected at checkout, current demand for similar items, as well as distance traveled. Once an order has been placed with The Mustang Shop, all customers are provided with tracking information so they can stay up-to-date on where their package is currently located.

Business days are Monday through Friday, excluding major holidays like Christmas or Thanksgiving. This means that if an order is placed on a Thursday evening, the customer should expect to receive their item the following week on Tuesday – provided the item is in stock. Any orders placed after 5pm will be processed the next day. Additionally, any orders placed on Saturday or Sunday will be processed on Monday morning.

For those with questions about tracking the status of their parts and services orders, The Mustang Shop Auto Parts and Service offers a simple way to check on the status of your shipment. Customers can visit their website to use the online tracking system that provides real-time updates on shipments. Additionally, customers will receive an email notification when their order has been shipped from the warehouse as well as any other updates along the way.

The Mustang Shop Auto Parts and Services also provides assistance over the phone or via email if needed by its dedicated customer service team—so don’t hesitate to reach out if you need help keeping track of your order!

The most common reason for a tracking number not updating is that the courier has been delayed in processing the package. Sometimes when packages are shipped out of state, there can be delays due to local customs or postal regulations that cause packages to take longer than usual to arrive at their destination. In some cases, the courier may even experience difficulties getting through certain areas due to inclement weather or traffic congestion. This can lead to further delays in delivering the package and updating its status on websites such as USPS or UPS’s tracking systems.